RETURNS POLICY

HairBeautyCanada.com / CanadaWigOutlet.com provides customers the opportunity to return, exchange or receive a store credit for some of the items purchased, but not all. These allowances are based strictly the manufacturers guidelines.  We do realize that there are times when changes need to be made and we are more than happy to accept your returns as needed if the manufacturer warrants the return. We do not issue cash refunds (only store credits) so pelase be sure that the product you are ordering is as accurate as possible. We encourage all of our customers to purchase a color ring from the manufacturer if they plan on wearing wigs on a regular basis because this helps minimize the chance of a return and in most cases returns are usually related to incorrect color, not to an unsatisfactory product.

 

Please be advised that Return policies vary for each manufacturer and we must abide by their policies.You may be responsible for shipping charges and restocking fees to have the replacement items returned to you. It is your responsibility to ask a Sales Rep if your item is exchangeable and to abide by our policies. Special and custom order products, items in Beauty Accessories section, "human hair " (for hygenic reasons), our custom wigs, and sale- priced items (discounts or marked down prices) are considered final sales.

 

Hair & Beauty Canada (www.canadawigoutlet.com) will always make the exception for “defective items” (that have been deemed defective from the manufacturer) and replace the item(s) immediately to the customer satisfaction at no cost to the customer.

 

Hair & Beauty Canada reserves the right to make changes to our policies at any time and without notice. Please read the terms and conditions regarding your purchases and feel free to contact us directly if you have any questions.

 

Returns   If you are not 100% satisfied with your purchase, store credits or exchanges are available for synthetic wigs that have not been worn and have original tags.  *A flat restocking fee of 15% applies for all returns. *This policy does not apply to sale priced or marked down discounted items which are final sale. Your items must be returned within 5 business days upon receipt of delivery with a return authorization #. We can not accept returns without this number so please contact us immediately and we will email you a number for your return.     FINAL SALE Human hair wigs, hairpieces, blended wigs,custom wigs and all human hair products are considered final sale for hygenic reasons and the governing international laws surrounding human hair wigs and products. (*Please Note, an exception applies to Jon Renau, and New Image Human Hair Products - Please See Below) Clothing,special and custom order items, beauty products and accessories, human hair and human hair products as mentioned above, sale- priced,discount, promotional offers and clearance items are all considered final sales. If you are not 100% satisfied with your purchase, 30 day store credits or exchanges are available for wigs that have not been worn and have original tags attached. To be eligible for a return, customer service should be notified of your desire for a return or exchange within 48 of receipt of your order! RETURNABLE ITEMS Synthetic Wigs (not hairpieces) may be returned for exchange or store credit from only the following companies: Jon Renau Revlon Tressallure Expressions Alan Eaton Henry Margu New Image *If the company that manufactures the product you desire is not listed above, consider it a final sale. A flat 15% restocking fee applies to all synthetic wig returns and a 30% restocking fee for human hair wig returns. Additional shipping and processing charges will also apply to all returns. Please Note: Only one exchange is permitted per order. Anything beyond this will be considered a final sale! Store credits are valid for 30 days from date of the issuance of a return authorization number.Store credits only apply to the manufacturer for the item(s) that was purchased,unless otherwise noted and may not be used to cross-shop in the store. Human Hair Wigs or Hairpieces may be returned for exchange or store credit from only the following companies: Jon Renau Human Hair Wigs for Men and Women New Image Human Hair Wigs for Men and Women *All other human hair wigs and products are considered final sale. Disclaimer - Please Read: Final sale items include clothing and accessories (beauty supply), human hair wigs and human hair products, clearance items, promotional offer items,etc. No exceptions will be made to this policy! Note that by placing an order with us, you are agreeing to this policy. Hair & Beauty Canada reserves the right to make changes to our policies at any time and without notice. RETURN INSTRUCTIONS: The Customer service department must be notified immediately (within 48 hours) upon receipt of your item if you want an exchange or store credit. It does not take a week to know if you don't like an item or not, so please use your common sense and contact us immediately to let us know if you are not satisfied. Do not delay. The longer you wait, the less likely you will be able to return it. This goes with our store or any store for that matter!If the item is returnable, we will be more than happy to accept your return but you have to contact us within the time limits we've indicated. Contact us by phone or email within the 48 hours of receiving your order and we will issue you a Return Authorization Number for your return. In turn, we will contact you promptly with your RA# and Return Instructions. We will not accept returns without an RA# number! Items shipped without an RA# will be returned to sender. Please email us at sales@canadawigoutlet.com to receive your Return Authorization number. Your cooperation is appreciated. Returns must be returned to our office within 5 business days of the receipt of an RA#. Send email Email:returns@canadawigoutlet.com Canada Wig Outlet (Hair & Beauty Canada) has the right to refuse returns at our discretion.If for any reason, your return item does not meet our return requirements; has been worn, tags have been detached, contains odors, has not been returned within the 5 day requirement and is not returned in original packaging, etc., the return will be refused and shipped back to the customer at the customer's expense and will be therefore, considered a final sale.   CLOSING COMMENTS Thank you for your cooperation. Our goal is to ensure that our customers are happy with their purchases so please be wise with your decisions and consult with a Beauty Consultant regarding product choices to ensure that the product you are ordering is something that you will be happy with. Our consultations are free, so why not take advantage of the opportunity? A happy customer is a Repeat Customer and we would love to serve you again.